Please see if this occurs with only one specific device or with all your devices. If it is only one device that is having this issue, please move the device closer to the main router. Please ensure that there is a strong connection between the nodes through the mesh topology map available on the Mercku App, by clicking Wi-Fi points.


Please ensure that your Mercku devices are placed in an open location so signal strength is optimized.

Email us at if you require further assistance.