An offline upgrade can only be completed through the Mercku portal at, and not through the App.

Please Note: ALWAYS upgrade your BEES before the M2.


Please follow the steps below to perform an offline upgrade:

  1. Ensure that you are connected to the Mercku Wi-Fi and log on to
  2. Go to Upgrade Firmware > Select Offline Upgrade 
  3. Go to > Find the Support Tab > Click Downloads and download the desired firmware version to your computer.
  4. Go back to the Offline Upgrade page on > Click on Upload> Select the file you downloaded from the previous step 
  5. Select the number of Bees you wish to upgrade (multiple selections are allowed.) > Click Upgrade
  6. A message will pop-up > Select Upgrade and wait for 1 minute. 
  7. After the upgrade, you will be re-directed to the homepage and then click on List and check if the firmware version of the device is correct.

NOTE: If the version is not updated right away, wait 1 minute while the network reboots, then refresh the page.