If you completed your initial network setup using the Mercku Portal (http://mywifi.mercku.tech), please begin at Step 1. If you completed the initial setup using the Mercku App, please skip to Step 5.


  1. Press and hold the reset button beneath the M2 (Queen) router until the LED indicator starts flashing red and green
  2. Once the LED starts flashing red and green release the button and unplug the router. Wait a few seconds before plugging it back in. This factory resets your router.
  3. Re-do setup of your network using the Mercku App.
  4. Proceed to complete a firmware upgrade to the latest firmware version. You may get a prompt upon opening the App. If not select Settings > Upgrade Firmware
    • Please Note: You must upgrade your Bee/M2 (Queen) nodes prior to upgrading your M2 (Queen) router.