FAQ

Help for Devices
1. How do I connect to the Internet? 1.1  How can I use the App to set up the router? Step 1:  Log into the Mercku App and connect your phone to the...
Tue, 20 Aug, 2019 at 11:02 PM
How to do the firmware upgrade?
Upgrade the firmware on Mercku App       Here is how you do it: Open Mercku App>Login>Settings>Firmware upgrade Online upgrade the firmw...
Sun, 24 Mar, 2019 at 11:23 PM
How to unbind the router?
May I know if the App and firmware are in the latest version, please? If not, please upgrade it to the latest version If still not working with the late...
Mon, 12 Nov, 2018 at 8:56 PM
What's the best temperature for the M2 system?
The M2 Standalone and the Bees can bear the temperature from -20℃ to +80℃ (-68℉ to +176℉), be free to use it both in summer and in winter!
Tue, 27 Nov, 2018 at 4:29 AM
How can I Change the Password?
Here are three kinds of password involved, Wi-Fi Password, App Password, and Admin Password.  1. How to change Wi-Fi password?  1) If Wi-Fi Password...
Mon, 10 Dec, 2018 at 1:43 AM
Why the App is not compatible with my device?
If you are using Android, we only support the Android version that is higher than Android 5.0 (Android Lollipop), other version under 5.0 will not compatibl...
Thu, 13 Dec, 2018 at 1:15 AM
Why the indicator light of the Bee is blinking green?
The main cause of it is because an unstable mesh network of the Bee to the main M2 Standalone. Simply move the Bee closer to the M2 will help fix the proble...
Wed, 19 Dec, 2018 at 5:08 AM
Why the indicator light of the Bee is blinking green?
The main cause of it is because an unstable mesh network of the Bee to the main M2 Standalone. Simply move the Bee closer to the M2 will help fix the proble...
Mon, 17 Dec, 2018 at 3:09 AM
What's the best distance between the M2 and Bees?
7 meters without any walls between, if the concrete wall or metal wall, it should be right close to the wall; if glass, the distance is 2 meters; if wood or ...
Fri, 28 Dec, 2018 at 1:57 AM
Does M2 support IPv6?
No, M2 doesn't support IPv6 or IPoE.
Wed, 2 Jan, 2019 at 12:29 AM