Where am I able to access and manage my wireless network?
Mobile Devices: You can access and manage your network using the Mercku App- from the Google Play Store and Apple Store. Web Portal: You can access your M...
Fri, 13 Dec, 2019 at 4:34 PM
What is the latest App version and how do I know which version I'm using?
The latest App version is 1.6.4 for both Android and iOS. To check the version your App is on, please open your Mercku App > Select the person icon (...
Fri, 13 Dec, 2019 at 4:35 PM
Where can I download the Mercku App?
The Mercku App is available on: The Google Play Store for Android devices. See here: Appl...
Fri, 13 Dec, 2019 at 4:36 PM
How do I change the phone number associated with my account?
In the Mercku App, go to Settings> Select Unbind (at the bottom of the page) Click the person icon (top left corner) > Logout Click Login > Regi...
Fri, 13 Dec, 2019 at 4:40 PM
What are my options for registering an account?
You can register using any of the following: Your phone number Your Google Account information Your Facebook log in
Fri, 13 Dec, 2019 at 4:43 PM
What are the password requirements when setting up my account?
Please make sure the password you have created has met the following conditions:  The password length must be between 6-24 characters You can enter numbe...
Fri, 13 Dec, 2019 at 4:44 PM
How can I change the Wi-Fi password?
After binding the router, open your Mercku App > Go to Settings > Select  Wi-Fi Settings Go to the Wi-Fi password field to change the Wi-Fi password.
Wed, 18 Dec, 2019 at 3:36 PM
Why can't I access
Please ensure that you are connected to your Mercku Wi-Fi network in order to access the Mercku web portal. If you are still experiencing difficulties, plea...
Wed, 18 Dec, 2019 at 3:37 PM
I cannot go further on Mercku app after connecting to the Mercku Wi-Fi. What should I do?
Please ensure your Mercku app has been granted full permissions on your device. Granting full permissions to Mercku App should fix this problem. If you are ...
Wed, 18 Dec, 2019 at 3:38 PM