Where am I able to access and manage my wireless network?
Mobile Devices: You can access and manage your network using the Mercku APP - from the Google Play Store and Apple Store. Web Portal: You can access your ...
Sun, 1 Dec, 2019 at 8:15 PM
What is the latest App version and how do I know which version I'm using?
The latest App version is 1.6.4 for both Android and iOS. To check the version your App is on, please open your Mercku App > Select the person icon (...
Fri, 29 Nov, 2019 at 11:33 AM
Where can I download the Mercku App?
The Mercku App is available on: The Google Play Store for Android devices. See here: Appl...
Fri, 29 Nov, 2019 at 4:06 PM
How do I change the phone number associated with my account?
In the Mercku App, go to Settings> Select Unbind (at the bottom of the page) Click the person icon (top left corner) > Logout Click Login > Regi...
Fri, 29 Nov, 2019 at 4:06 PM
How do I change my password?
There are three types of passwords: Wi-Fi password App password Router admin password How do I change my Wi-Fi password?  Via Mercku portal at my...
Tue, 3 Dec, 2019 at 9:51 AM
What are my options for registering an account?
You can register using any of the following: Your phone number Your Google Account information Your Facebook log in
Fri, 29 Nov, 2019 at 4:06 PM
What are the password requirements when setting up my account?
Please make sure the password you have created has met the following conditions:  The password length must be between 6-24 characters You can enter numbe...
Fri, 29 Nov, 2019 at 4:06 PM
How can I change the Wi-Fi password?
After binding the router, open your Mercku App > Go to Settings > Select  Wi-Fi Settings Go to the Wi-Fi password field to change the Wi-Fi password.
Fri, 29 Nov, 2019 at 4:07 PM
Why can't I access
Please ensure that you are connected to your Mercku Wi-Fi network in order to access the Mercku web portal. If you are still experiencing difficulties, plea...
Fri, 29 Nov, 2019 at 4:07 PM
I cannot go further on Mercku app after connecting to the Mercku Wi-Fi. What should I do?
Please ensure your Mercku app has been granted full permissions on your device. Granting full permissions to Mercku App should fix this problem. If you are ...
Tue, 3 Dec, 2019 at 9:52 AM