Shipping and Returns
Our products are shipped 1-2 business days after the order has been placed. If you have not received a follow-up email with a tracking number after 48 hours...
Wed, 18 Dec, 2019 at 3:39 PM
Once your device is shipped, you will receive a follow-up email containing a tracking number from one of our team members. If no email is received please em...
Wed, 18 Dec, 2019 at 3:41 PM
Please email support@mercku.com as soon as possible. If the order has not been shipped, the updated address will be changed immediately. If the device h...
Wed, 18 Dec, 2019 at 3:41 PM
You can return the device and receive a full refund within the first 30 days after you receive the device. Please note that you will have to pay for returni...
Wed, 18 Dec, 2019 at 3:55 PM
Please wait for a follow-up email from us containing the tracking number for your new device(s), it will also contain the instructions for the return of the...
Wed, 18 Dec, 2019 at 3:56 PM
Please email support@mercku.com and one of our team members will help arrange the return.
Wed, 18 Dec, 2019 at 3:56 PM