Shipping and Returns

When will my order be shipped?
Our products are shipped 1-2 business days after the order has been placed. If you have not received a follow-up email with a tracking number after 48 hours...
Wed, 18 Dec, 2019 at 3:39 PM
How can I track my order after it's been shipped?
Once your device is shipped, you will receive a follow-up email containing a tracking number from one of our team members. If no email is received please em...
Wed, 18 Dec, 2019 at 3:41 PM
Can I change the shipping address or details after placing an order?
Please email as soon as possible. If the order has not been shipped, the updated address will be changed immediately.  If the device h...
Wed, 18 Dec, 2019 at 3:41 PM
What is your exchange and return policy?
You can return the device and receive a full refund within the first 30 days after you receive the device. Please note that you will have to pay for returni...
Wed, 18 Dec, 2019 at 3:55 PM
Mercku is helping me arrange a device exchange, what are the next steps?
Please wait for a follow-up email from us containing the tracking number for your new device(s), it will also contain the instructions for the return of the...
Wed, 18 Dec, 2019 at 3:56 PM
I would like to return my device(s) for a refund. How can I do this?
Please email and one of our team members will help arrange the return.
Wed, 18 Dec, 2019 at 3:56 PM