Shipping and Returns

When will my order be shipped?
Our products are shipped 1-2 business days after the order has been placed. If you have not received a follow-up email with a tracking number after 48 hours...
Tue, 3 Dec, 2019 at 9:53 AM
How can I track my order after it's been shipped?
Once your device is shipped, you will receive a follow-up email containing a tracking number from one of our team members. If no email is received please em...
Tue, 3 Dec, 2019 at 9:53 AM
Can I change the shipping address or details after placing an order?
Please email support@mercku.com as soon as possible. If the order has not been shipped, the updated address will be changed immediately.  If the device h...
Fri, 29 Nov, 2019 at 1:47 PM
What is your exchange and return policy?
You can return the device and receive a full refund within the first 30 days after you receive the device. Please note that you will have to pay for returni...
Tue, 3 Dec, 2019 at 9:53 AM
Mercku is helping me arrange a device exchange, what are the next steps?
Please wait for a follow-up email from us containing the tracking number for your new device(s), it will also contain the instructions for the return of the...
Tue, 3 Dec, 2019 at 9:53 AM
I would like to return my device(s) for a refund. How can I do this?
Please email support@mercku.freshdesk.com and one of our team members will help arrange the return.
Tue, 3 Dec, 2019 at 9:54 AM