Product and Feature-Related

Can the M2 Queen router work alone to provide internet?
No, the M2 is a router and not a modem. It will not work alone to provide internet connection but works in conjunction with your internet service provider’s...
Fri, 29 Nov, 2019 at 1:48 PM
Can the system be placed outdoors?
Mercku devices cannot protect against excessive moisture or direct water contact. Please ensure your devices are dry at all times.  The M2 router and the B...
Fri, 29 Nov, 2019 at 1:49 PM
What colour options are there?
The M2 and Bees currently only come in black. We also offer customizable skins if you like to customize your devices! Please reach out to support@mercku...
Fri, 29 Nov, 2019 at 1:50 PM
Does your system have dual-band capability?
Our system is dual-band and transmits both 2.4 GHz and 5 GHz signals. Please note that different devices have higher performance on different bands. Please ...
Fri, 29 Nov, 2019 at 1:50 PM
What is Smart Connect and how can I turn it on?
Smart Connect combines both the 2.4 GHz and 5 GHz networks into a single SSID. This enables your device to connect automatically to the appropriate network ...
Fri, 29 Nov, 2019 at 1:50 PM
How can I separate the 2.4 GHz and 5 GHz networks?
To split the 2.4 GHz and 5 GHz networks, you must turn Smart Connect off. Open the Mercku App > Select Settings > Select Wi-Fi Settings > Click...
Fri, 29 Nov, 2019 at 1:51 PM
What is "Increase Mesh Coverage" and how does it work?
Increase mesh coverage is a feature that enables mesh units (M2/Bees) to switch between the 2.4 GHz channel and the 5 GHz channel. When turned on, units wil...
Mon, 2 Dec, 2019 at 2:36 PM
How can I unbind a router from my account?
Unbinding a device dissociates your router from your account. This can be used in the event you change the phone number that's associated with your Mer...
Mon, 2 Dec, 2019 at 2:39 PM
What is Guest Wi-Fi and how can I set this up?
A guest network uses a different SSID from the wireless network that you and your employees access. It's explicitly designed to provide visitors with I...
Fri, 29 Nov, 2019 at 2:02 PM
Does M2 support IPv6?
No, M2 doesn't support IPv6 or IPoE.
Wed, 2 Jan, 2019 at 12:29 AM