What is the latest firmware version?
The latest firmware version is 1.6.2. Please upgrade your Mercku devices to the latest firmware in order to have the best experience with your devices.
Fri, 29 Nov, 2019 at 2:53 PM
How do I complete an online upgrade for my device(s)?
Please Note: ALWAYS upgrade your BEES before the M2. On Mercku App: Go to Settings > Select Upgrade firmware Select the number of Bees you wish to...
Fri, 29 Nov, 2019 at 3:00 PM
How do I complete an offline upgrade for my device(s)?
An offline upgrade can only be completed through the Mercku portal at, and not through the App. Please Note: ALWAYS upgrade your BEES...
Sat, 30 Nov, 2019 at 5:55 PM
I failed to upgrade my device's firmware, what should I do?
If you’ve failed using the online firmware upgrade, please go for an offline upgrade (see instructions here). If you are having difficulties, please email s...
Sat, 30 Nov, 2019 at 5:55 PM
What should I do if there is a firmware version mismatch between my M2 and Bees?
Connectivity can be strained if the firmware versions of the M2s and Bees are not the same. If there are any mismatches, you have to do the following: Dow...
Fri, 29 Nov, 2019 at 3:11 PM